Refund policy

Return & Refund Policy (Pakistan)

Effective Date: July 2026

At Zeyyan Store, we are committed to providing genuine and high-quality electronic products across Pakistan. Due to the nature of electronic items, we follow a Strict No Return / No Exchange Policy.

1. No Return / No Exchange

All purchases made from Zeyyan Store are final. Once an order has been delivered, it cannot be returned, exchanged, or refunded unless the product is received damaged or defective.

We recommend that customers carefully read the product description, specifications, and compatibility details before placing an order.

2. Damaged or Wrong Product

If you receive:

  • A physically damaged product

  • The wrong item

  • A product that is Dead on Arrival (DOA)

Please contact us within 24 hours of delivery.

To process your claim, please provide:

  • A complete unboxing video (from opening the parcel until the product is shown)

  • Clear photos of the product and packaging

  • Your order number

Claims submitted without an unboxing video or after 24 hours of delivery may not be accepted.

3. Used Products

Products that have been:

  • Used

  • Installed

  • Physically damaged by the customer

  • Opened without any manufacturing issue

are not eligible for return, replacement, or refund.

4. Refund Policy

Refunds are only considered if:

  • The ordered item is unavailable after payment, or

  • Our team confirms that the delivered product has a verified manufacturing defect and a replacement is not available.

If approved, the refund will be processed to the original payment method or bank account within 7–10 business days.

5. Manufacturer Warranty

Products that include a manufacturer's warranty should be claimed directly through the respective service center according to the manufacturer's warranty terms. Zeyyan Store is not responsible for warranty claims unless explicitly stated on the product page.

6. Order Cancellation

Orders may be cancelled before dispatch by contacting our support team.

Once an order has been shipped, it cannot be cancelled.

7. Cash on Delivery (COD)

Customers must inspect the package upon delivery. Refusing an order without a valid reason or placing fake orders may result in restrictions on future purchases.

8. Contact Us

If you have any questions regarding your order or this policy, please contact us:

Zeyyan Store

Phone: 0307-4988828

Email: info@Oneshopify@gmail.com